Terms of Use

Version 2026-09-02 · Effective 2 September 2026

1. Seller, scope, and acceptance

Ganter Lab is provided by Ember Engenharia Ltda, a company established in Brazil, Brazilian registration CNPJ 31.044.905/0001-97, at Av. Monteiro Tourinho 1415, Atuba, Curitiba, PR, 82600-000, Brazil ("Ganter", "we", "us"). Contact: contact@ganterlab.com.

These Terms govern the Ganter Lab desktop software, ganterlab.com, accounts, subscriptions, documentation, and related services. You accept them when you check the acceptance box while creating an account, in Stripe Checkout, or on the software's first run. The acceptance record includes the document version and date. If you do not agree, do not use the service.

Ganter Lab is designed primarily for business, professional, laboratory, and industrial use. An individual may still create an account, buy with a personal card, and use the service in their own name. A company, VAT, tax, or other business identification number is not required unless the buyer requests a tax document for which local law requires it.

If you act for an organization, you represent that you may bind it. If you act for yourself, these Terms bind you personally.

2. Product and licence model

Ganter Lab is local Windows industrial monitoring and control software. The website provides accounts, subscriptions, downloads, and documentation. Plant and process configurations and recorded runs remain on the station unless you deliberately export or transmit them.

All installations have the same features. A paid subscription licenses a number of stations for unrestricted runtime. Without a paid seat, the software remains usable in its permanent free mode, subject to the runtime limits shown in the product. When a subscription ends, the station returns to free mode; it is not remotely disabled or made inaccessible.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to install and use the software. You may let employees, contractors, or operators use it on your stations under your responsibility. You may not resell, redistribute, sublicense, rent, circumvent licensing, or reverse engineer the software, except where applicable law expressly gives a non-waivable right to do so.

3. Accounts and stations

Provide accurate information, protect credentials, and promptly report unauthorized use. A desktop session is associated with a station and may be used by authorized operators at that station. You are responsible for your account, stations, local users, configurations, backups, and access controls.

You may export or delete your site account through the account pages. Some billing and transaction records may remain for legal, tax, fraud-prevention, or dispute purposes.

4. Subscriptions, payment, renewal, and cancellation

Stripe hosts Checkout and the billing portal. Stripe, not Ganter, receives card details. The displayed price, currency, billing interval, taxes, and seat quantity are shown before payment. Optional tax-identification fields do not make business registration a condition of purchase.

Subscriptions renew automatically for the interval selected until cancelled. You may change the payment method, quantity, interval where offered, or cancel in the billing portal. Cancellation normally takes effect at the end of the paid period. A failed payment may lead to suspension or return to free mode after reasonable retry and notice, but one isolated failure does not immediately stop a licensed station.

5. Global 30-day money-back guarantee

Every buyer — business or individual, in every country — may request a full refund of the first paid Ganter Lab subscription within 30 calendar days after the initial charge. The guarantee applies to every subscription cadence we sell, monthly, annual and the three-year term, and does not require a reason. Request it at contact@ganterlab.com from the account email. We return the subscription amount through the original payment method; bank, exchange-rate, or tax timing can depend on Stripe and the payment provider.

The guarantee applies once per buyer or organization and does not reset through another account. Renewals and later billing periods are not refundable under this voluntary guarantee, but you keep every refund, withdrawal, cancellation, warranty, or consumer right that applicable law makes mandatory. Where local law gives a longer or more favorable right, that right prevails.

6. Updates and availability

Updates may add, change, or retire features. Stable updates are optional unless a version can no longer safely or lawfully connect to an online service. We may interrupt online services for maintenance, security, legal compliance, or events beyond reasonable control. We do not promise uninterrupted or error-free operation.

7. Acceptable use

Use the service lawfully. Do not attack, overload, scrape, probe, bypass access controls, send malware or spam, infringe rights, use another person's account without permission, or circumvent licence enforcement. We may restrict an account to protect the service or comply with law, and will give notice and a reason where reasonably possible.

Integrator directory listings

Listing your company in the integrator directory publishes what you write there to any visitor: the company name, description, website, contact email and phone, location, the map pin, and the images you upload. Publish only what you are entitled to publish. You keep your rights in it and grant us the licence needed to show it on the site and in the public profile API for as long as the listing stands.

Submit only your own work, and nothing that identifies a client, a plant, a person or a secret you were not free to show. Every image is reviewed before it appears; we may refuse or remove one without notice, and a refusal is recorded with its reason. Take your own material down at any time from Account → Manage → Integrator, image by image or by unlisting the whole company; removal takes effect on the site at once and copies already served may take up to an hour to expire from a browser or an intermediate cache. To ask for something to be removed that is not yours to remove, write to the contact in section 16 naming the listing and the image.

8. Industrial and safety-critical use

Ganter Lab can monitor and command real equipment. It is not a safety instrumented system, emergency-stop system, medical or life-support system, or certified safety component. Do not rely on it as the mechanism that protects people, property, production, or the environment.

You must provide independent safeguards that remain effective if Ganter Lab, the computer, network, power, driver, logic, or communication fails. These may include certified safety controllers, hardwired interlocks, protective relays, mechanical guards, alarms, and operating procedures. You are responsible for engineering review, risk assessment, commissioning, validation, backups, operator training, change control, and revalidation of each process, recipe, alarm, logic, and command.

9. Intellectual property and feedback

Ganter and its licensors own the software, website, documentation, branding, and all related intellectual-property rights. These Terms grant a licence, not ownership. You retain rights in your configurations, process data, and material you create. If you voluntarily send feedback, you allow us to use it without restriction or payment, without identifying you.

10. Warranties and liability

To the maximum extent permitted by law, the service is provided "as is" and "as available", without implied warranties of merchantability, fitness for a particular purpose, non-infringement, continuous availability, or error-free operation.

To the maximum extent permitted by law, Ganter's aggregate liability related to the service is limited to the amount you paid for it during the 12 months before the event giving rise to the claim. Ganter is not liable for indirect, incidental, special, punitive, or consequential loss, or for lost profit, production, opportunity, goodwill, or data.

These exclusions do not apply where prohibited. Nothing excludes liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or any mandatory consumer, product-liability, privacy, or other right that cannot lawfully be excluded or limited.

11. Mandatory local rights

Brazilian law governs these Terms, but that choice does not remove mandatory protection of the country or state where a consumer habitually resides. In particular, eligible consumers in Brazil retain the Consumer Defense Code; consumers in the EU/EEA and UK retain mandatory consumer and digital-service rights; and US, Canadian, Mexican, Japanese, Korean, Chinese, and Indian users retain non-waivable local rights. The 30-day guarantee is additional to those rights.

12. Privacy, transfers, and processors

The Privacy Policy explains the data we handle, processors, international transfers, retention, security, and rights. Where local law requires separate consent for an overseas transfer, the account or first-run flow asks for it separately from these Terms. You may withdraw that consent, but if the transfer is necessary to operate the online account, withdrawal may require closing the account. Offline free-mode use remains subject to the software licence and safety terms.

13. Export controls and sanctions

You may not use, export, re-export, or provide the service in violation of applicable export controls, trade restrictions, or sanctions. You represent that you are not prohibited from receiving the service and will not use it for prohibited end uses.

14. Suspension and termination

You may stop using the service at any time. We may suspend or terminate an account for a material breach, security risk, non-payment, or legal requirement. Where practical, we will give notice and an opportunity to cure. Sections intended by their nature to survive — including licence restrictions, intellectual property, safety, liability, and disputes — continue after termination.

15. Governing law, disputes, and language

These Terms are governed by the laws of Brazil. Courts at Ganter's registered office have jurisdiction for business disputes, without preventing either party from seeking urgent relief elsewhere. A consumer may use any court, regulator, or dispute process that mandatory local law makes available, including the consumer's home forum where applicable.

English is the contract language for international transactions. The Portuguese (Brazil) version governs transactions directed to Brazil. If a mandatory local-language version is presented before purchase, that version governs to the extent local law requires. No translation rule reduces non-waivable rights.

16. Changes and contact

We may update these Terms prospectively. We will post the new version and date, and give reasonable notice of material changes. A material change does not retroactively remove an accrued right. Questions, cancellation notices, and refund requests: contact@ganterlab.com.

Ember Engenharia Ltda · Brazilian registration CNPJ 31.044.905/0001-97 · Av. Monteiro Tourinho 1415, Atuba, Curitiba, PR, 82600-000, Brazil